Frequently asked
Quiet answers
If you don't see your question, please reach out — we love to help.
Are your products truly 100% organic?+
Every product we distribute is sourced from certified organic partners or grown to the same standard on Jamaican farms. Certification details are on every product page.
Do you ship internationally?+
We ship island-wide across Jamaica via Knutford Express. International shipping is being introduced gradually — please contact sales@hybridexoticabeauty.com for a quote.
How long does shipping take?+
Orders process within 1–3 business days. Delivery within Jamaica typically arrives in 3–5 business days after dispatch.
How is tax calculated?+
A 15% G.C.T. is applied to orders and is shown clearly in your cart before checkout.
Can I return an item?+
Yes — unused items in original packaging are eligible for return within 14 days of delivery. See our Returns policy for details.
Do you offer a loyalty program?+
Yes — every purchase earns points that can be redeemed for discounts, free products and special offers. Visit the Rewards page to join.
How can I contact Alicia's team?+
Email info@hybridexoticabeauty.com, WhatsApp us, or use the live chat during business hours.